Our Warranty
Have peace of mind and complete confidence in your purchase with our 2 Year Platinum Warranty customer service.
- 2 year in home full warranty cover
- all parts and labour
- Australia wide
- 7 day turn around
- Call Centre support
Product Warranty
- If you have any questions, please don’t hesitate to contact us today and we will be happy to talk to you
- We offer a full 2 year onsite warranty on all home massage chairs, in a home environment. For commercial massage chairs we offer a full 1 year onsite warranty for any manufacturing fault. Coin/token mechanism’s are not covered
- Post the warranty period we will still happily assist you with parts at cost price and a small service fee. We have our network of service managers that will be able to carry out any issues post warranty period
- Please notify us within 48 hours upon receipt of your massage chair if it has arrived damaged in transit. After this time period damage will not be covered under warranty
- In the unlikely event of that any part that proves to be defective we will without charge replace or fix the problem in your home within the warranty period
- However, this warranty does not cover damage on our home massage chairs in a commercial environment or damage caused due to misuse, abuse, incorrect assembly, modifications, improper and irregular maintenance, accident or collision. Damage caused as a result of incorrect assembly. Misuse, neglect or abuse of the goods. Damage caused from improper storage. Any use of toxic/damaging cleaning products that are not specifically recommended. Fair wear and tear on coverings. Non reported issues that have escalated from minor to major.
- Our warranty is not transferable, and not applicable once the product has been relocated to another address
- As a Relaxation Station customer you can contact our customer service and technical support team for any questions you may have
