Our Warranty

customer service, Our Warranty

Have peace of mind and complete confidence in your purchase with our 2 Year Platinum Warranty customer service.

  •  2 year in home full warranty cover
  • all parts and labour
  • Australia wide
  • 7 day turn around
  • Call Centre support

Product Warranty

  • If you have any questions, please don’t hesitate to contact us today and we will be happy to talk to you
  • We offer a full 2 year onsite warranty on all home massage chairs, in a home environment. For commercial massage chairs we offer a full 1 year onsite warranty for any manufacturing fault. Coin/token mechanism’s are not covered
  • Post the warranty period we will still happily assist you with parts at cost price and a small service fee. We have our network of service managers that will be able to carry out any issues post warranty period
  • Please notify us within 48 hours upon receipt of your massage chair if it has arrived damaged in transit. After this time period damage will not be covered under warranty
  • In the unlikely event of that any part that proves to be defective we will without charge replace or fix the problem in your home within the warranty period
  • However, this warranty does not cover damage on our home massage chairs in a commercial environment or damage caused due to misuse, abuse, incorrect assembly, modifications, improper and irregular maintenance, accident or collision. Damage caused as a result of incorrect assembly. Misuse, neglect or abuse of the goods. Damage caused from improper storage. Any use of toxic/damaging cleaning products that are not specifically recommended.  Fair wear and tear on coverings. Non reported issues that have escalated from minor to major.
  • Our warranty is not transferable, and not applicable once the product has been relocated to another address
  • As a Relaxation Station customer you can contact our customer service and technical support team for any questions you may have