Our Warranty

Have peace of mind and complete confidence in your purchase with our Platinum Warranty cover.

  • 2-year in home full warranty cover.
  • All parts and labor.
  • Australia wide.**
  • Call Centre support.
  • Can be extended to 4-years for a small fee*

Product Warranty

If you have any questions, please don’t hesitate to contact us today and we will be happy to talk you through the details of your warranty.

Due to our trusted manufacturer network, it is not often that problems occur with our Massage Chairs. However, in this world, no product is perfect. Your chair may require a little extra support at some point in time. Our customer support systems are designed to get your product up and running in the most efficient, professional manner possible. You can be assured that any problem you may encounter with your chair will be handled with the greatest of care and pride by our customer service team and/or skilled technicians.

  • Free full 2-year in home warranty on all home massage chairs, in a home environment.
  • Or free full 1-year onsite warranty for any commercial massage chairs on manufacturing faults. Coin/token mechanism’s are not covered

 

  • Please notify us within 48 hours upon receipt of your massage chair if it has arrived damaged in transit.  After this time period, damage will not be covered under warranty.
  • Warranty covers all motorized, mechanical and electrical parts.
  • In the unlikely event of that any part proves to be defective on arrival, we will replace or fix the problem in your home within the warranty period without charge.
  • Warranty does not cover:
    • damage on our home massage chairs if they are being used in a commercial environment.
    • damage caused due to misuse, abuse, incorrect assembly, modifications, improper and irregular maintenance, accident or collision.
    • Damage caused from improper storage.
    • Any use of toxic/damaging cleaning products that are not specifically recommended.  Fair wear and tear on coverings is not covered.
    • Non reported issues that have escalated from minor to major.
  • Our warranty is not transferable, and not applicable once the product has been relocated to another address.  Both customer name and address are recorded at the time of purchase.

Post the warranty period we will still happily assist you with parts at cost price and a small service fee. We have our network of service and Technical Support managers Australia Wide that will be able to carry out any issues post warranty period, wherever you are we are there to support you.

*All this is included for free with your purchase, but for extra confidence and peace of mind, you can extend all this to 4-years for an extra fee of $295.  The extension of warranty can only be made at the time of purchase and must be confirmed before delivery has taken place.

**While we do cover all locations in Australia and have an extensive network of service professionals and repair technicians, locations serviced by in-home warranty is at the sole discretion of Relaxation Station authorized service representatives.  If you are from a significantly remote location call-out/travel fees may be payable by the customer, but on-site labor & parts is still covered under the warranty.