Our Warranty

Have peace of mind and complete confidence in your purchase with our 2 Year Platinum Warranty customer service.

  •  2 year in home full warranty cover
  • all parts and labour
  • Australia wide
  • 7 day turn around
  • Call Centre support

Product Warranty

  • If you have any questions, please don’t hesitate to contact us today and we will be happy to talk to you
  • We offer a full 2 year onsite warranty on all home massage chairs, in a home environment. For commercial massage chairs we offer a full 1 year onsite warranty for any manufacturing fault
  • Post the warranty period we will still happily assist you with parts at cost price and a small service fee. We have our network of service managers that will be able to carry out any issues post warranty period
  • Please notify us within 48 hours upon receipt of your massage chair if it has arrived damaged in transit. After this time period damage will not be covered under warranty
  • In the unlikely event of that any part that proves to be defective we will without charge replace or fix the problem in your home within the warranty period
  • However, this warranty does not cover damage on our home massage chairs in a commercial environment or damage caused due to misuse, abuse, incorrect assembly, modifications, improper and irregular maintenance, accident or collision
  • Damage caused as a result of Incorrect assembly.Misuse, neglect or abuse of the goods. Damage caused from Improper storage. Any use of toxic cleaning products that are not specifically recommended for its type.  Fair wear and tear. Non reported issues that have escalated from minor to major.
  • Our warranty is not transferable, and not applicable once the product has been relocated to another address
  • As a Relaxation Station customer you can contact our customer service and technical support team for any questions you may have