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Relaxation Station guarantee all products, great customer service and the best prices

Platinum Warranty

Have peace of mind and complete confidence in your purchase with our 2 Year Platinum Warranty customer service.

  •  2 year in home full warranty cover
  • includes all parts and labour
  • Australia wide
  • 7 day turn around
  • Call Centre support

Product Warranty

  • If you have any questions, please don’t hesitate to contact us today and we will be happy to talk to you
  • We offer a full 2 year onsite warranty on all home massage chairs, in a home environment. For commercial massage chairs we offer a full 1 year onsite warranty for any manufacturing fault
  • Post the warranty period we will still happily assist you with parts at cost price and a small service fee. We have our network of service managers that will be able to carry out any issues post warranty period
  • Please notify us within 48 hours upon receipt of your massage chair if it has arrived damaged in transit. After this time period damage will not be covered under warranty
  • In the unlikely event of that any part that proves to be defective we will without charge replace or fix the problem in your home within the warranty period
  • However, this warranty does not cover damage on our home massage chairs in a commercial environment or damage caused due to misuse, abuse, incorrect assembly, modifications, improper and irregular maintenance, accident or collision
  • As a Relaxation Station customer you can contact our customer service and technical support team for any questions you may have

Shipping and Handling

  • All items are dispatched from our warehouse to any street address in Australia (no PO boxes). Pick up maybe available upon special request, please contact us for further details
  • We use a registered door-to-door courier services. To ensure your goods get to you quickly and safely, please make sure someone is available to sign for the delivery during normal business hours
  • Please ensure somebody is there to assist the driver and sign for goods
  • Our couriers are authorised to deliver to your door only
  • Insurance is included on all goods in transit
  • We ship within Australia, however if you interested in overseas shipping, please contact us to discuss

Return and Refund Policy

  • If for a valid reason you need to return the product, it needs to be returned to our warehouse within 7 days in original packaging with return transportation costs at buyer’s expense
  • When the returned item is inspected, we will then refund full amount less any transportation costs. Refund may be subject to a 10% restocking fee if packaging and item is not in “as new” condition

 


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